Sales Support Analyst

Job Description

THE ROLE

The Territory Sales Support Representative (TSSR) supports Territory Sales Managers (TSMs) across the Western United States in the development, management, and execution of sales opportunities within the multifamily, mixed-use, student housing, senior living, and hospitality construction markets.

This role serves as a key link between customers, TSMs, and internal departments by assisting with business development activities, customer support, project tracking, forecasting, budgeting & value engineering exercises, architectural design assistance, credit requests, submittal reviews, and other sales-related initiatives that may require occasional travel. The TSSR is expected to develop a strong understanding of VPI products, customers, construction project delivery processes, and sales operations in order to effectively support the success of the sales team.

The primary objective of this position is to increase the productivity and effectiveness of the Territory Sales Team by allowing them to spend more time in the field developing customer relationships, pursuing new business opportunities, and supporting projects while also improving responsiveness to our customers. This position may also serve as a unique development path for future APM, PM, & TSM positions within the organization as they become available.

Principal Duties and Responsibilities

• Support TSMs in the management and development of key customer accounts and sales opportunities.
• Assist in responding to customer inquiries in a timely and professional manner.
• Maintain a high level of product, industry, and market knowledge.
• Perform small-scale budgeting and estimating assignments, value engineering exercises, quote reviews, architectural plan reviews, and distribution of relevant product information to customers.
• Assist in managing Salesforce accounts, contacts, opportunities, and forecasting data.
• Prepare & present reports, presentations, and sales-related documentation as required.
• Support customer meetings, industry events, and occasional onsite field activities as needed.  Onsite activities may include mock-ups, water testing, installation and quality inspections, and occasional customer visits.
• Assist with contracted project tracking, coordinate submittal review activities, and conduct reviews as needed.
• Coordinate communication between customers and internal departments including estimating, engineering, project management, service, and accounting.
• Assist with dispute resolution by gathering & organizing information and properly communicating with the associated parties.
• Build strong business relationships both internally & externally.
• Assist estimating during periods of high workload as needed.

Knowledge, Skills, Abilities

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to effectively manage multiple priorities in a fast-paced environment and quickly adapt as needed.
• Ability to build and maintain professional relationships with customers, architects, general contractors, developers, consultants, and internal stakeholders.
• Demonstrated problem-solving and critical-thinking abilities.
• Ability to work independently while collaborating effectively across multiple departments.
• High attention to detail and commitment to accuracy.
• Ability to learn and understand VPI products, applications, building codes, & industry standards/methods.
• Ability to read and interpret architectural plans, specifications, and construction documents.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, and Bluebeam.
• Strong sense of ownership, initiative, and accountability.
• Operate with professionalism, integrity, and a positive team-oriented attitude.
• Ability to travel approximately 10% as required.

Education and Experience

• Associate or bachelor’s degree in business, marketing, construction management, engineering, architecture, or another related field preferred.
• 2+ years of experience in inside sales, customer service, sales coordination, estimating support, project coordination, or account management. Other relevant experience within preferred industries will be considered.
• Experience within the building products, fenestration, glazing, construction, architectural, or related industries preferred.
• Experience with Salesforce CRM, Bluebeam, and Microsoft Office preferred.
• Experience reviewing construction drawings and specifications preferred.

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• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to effectively manage multiple priorities in a fast-paced environment and quickly adapt as needed.
• Ability to build and maintain professional relationships with customers, architects, general contractors, developers, consultants, and internal stakeholders.
• Demonstrated problem-solving and critical-thinking abilities.
• Ability to work independently while collaborating effectively across multiple departments.
• High attention to detail and commitment to accuracy.
• Ability to learn and understand VPI products, applications, building codes, & industry standards/methods.
• Ability to read and interpret architectural plans, specifications, and construction documents.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, and Bluebeam.
• Strong sense of ownership, initiative, and accountability.
• Operate with professionalism, integrity, and a positive team-oriented attitude.
• Ability to travel approximately 10% as required.

Education and Experience

• Associate or bachelor’s degree in business, marketing, construction management, engineering, architecture, or another related field preferred.
• 2+ years of experience in inside sales, customer service, sales coordination, estimating support, project coordination, or account management. Other relevant experience within preferred industries will be considered.
• Experience within the building products, fenestration, glazing, construction, architectural, or related industries preferred.
• Experience with Salesforce CRM, Bluebeam, and Microsoft Office preferred.
• Experience reviewing construction drawings and specifications preferred.

#LI-DB1