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Field Srvc Technician I

Date: Nov 19, 2021

Location: OH, US

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.



JELD-WEN, one of the world’s largest door and window manufacturers, is seeking an individual for the position of Site Service Coordinator. This position requires at least 25% travel and overnight travel availability. The Site Service Coordinator will be conducting service repair calls and providing “World Class” service to our Dealers, Home Builders, Contractors and Customers in residential homes and non-residential buildings.

We offer a stable and exciting career for our employees with on the job training and professional certifications in the fenestration industry such as, AAMA and OSHA. Training consists of safety, service expectations, report writing, window identification and terminology, service techniques and customer care policy.

You will also receive company provided service vehicle tools, cell phone and tablet. All meals and travel expenses are company paid when traveling overnight.


  • The ability to learn how to perform service work on various products, and to accurately inspect JELD-WEN window and door products to find root cause of service issue.
  • Complete daily assigned warranty field service tasks, while taking quality photos and producing accurate and complete reporting of product and construction issues.
  • Maintain tools and service vehicle in proper and safe working order.
  • Operate company service vehicle in a safe and considerate manner.
  • Become familiar with all JELD-WEN products in your coverage region.
  • Follow JELD-WEN policies and procedures while operating safely, professionally and efficiently.



  • Weekly travel with some overnights and over-time is a requirement with this position, along with flexible working hours.
  • High School Diploma or HSED.
  • Must have a valid driver’s license as well as a clean driving record.
  • 5 years field service technician experience (or experience in the same or similar industry is a plus.)
  • Must have carpentry skills, be able to use hand and power tools and measuring devices.
  • The ability to lift 50-75 lbs., climb, lift, pull; and safety perform tasks on a ladder, scaffolding, or other raised devices.
  • Knowledge of window and door installation and repair practices.
  • Strong customer service skills, excellent communication and organizational skills.
  • Be dependable, self-motivator, the ability to problem solve and contribute to building a positive team environment.


JELD-WEN offers a competitive compensation package, complete with health, dental, vision, retirement, and many other benefits. We offer up to 144 hours of paid time off your first full year.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services