Field Service Technician

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

*APPLICANT MUST RESIDE WITHIN A 20 - MILE RADIUS WITHIN DES MOINES, IA.

Window and Door Field Service Coordinator

Shift – First, Overtime Available, Possible Overnight Travel (up to 40%)

We Make Doors – Where they lead is up to you.

Hiring Now – Immediate need for Window and Door Field Service Coordinator.

As a member of our Field Services team, you will conduct the following duties: 

• Perform service work on various products and accurately inspect JELD-WEN window and door products to find the root cause of service issues.
• Completing daily assigned warranty field service tasks while taking quality photos and reporting accurate and complete product and construction issues.
• Maintain tools and service vehicles in proper and safe working order.
• Operate company service vehicles in a safe and considerate manner.
• Become familiar with all JELD-WEN products in your coverage region.
• Follow JELD-WEN policies and procedures while operating safely, professionally, and efficiently.

Requirements:

• High School Diploma or HSED.
• Safety First! – Must have a solid safety awareness propensity.
• Must have a valid driver’s license and a clean driving record.
• Must have carpentry skills and ability to use hand and power tools and measuring devices.
• The ability to lift 50-75 lbs., climb, lift, pull, and safely perform tasks on a ladder, scaffolding, or other raised devices.
• Strong customer service skills, excellent communication, and organizational skills.
• Be dependable, self-motivator, the ability to problem-solve, and contribute to building a positive team environment.
• Weekly travel with some overnights and over-time is a requirement with this position, along with flexible working hours.

Preferred Experience:

• Previous experience in construction or a similar environment is preferred.
• Field service technician experience (or experience in the same or similar industry is a plus.)
• Knowledge of window and door installation and repair practices.

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JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services