Field Service Technician - Commercial (Boston, MA)

JELD-WEN is currently seeking a Field Service Technician - Commercial (Boston, MA) to join our growing team.

The Opportunity

As a Field Service Technician, you will be responsible for performing and documenting field service of VPI window and door products in the field.  You will report directly to the Field Service Supervisor.

*Ideal Applicant would reside within a 20-mile radius from the Boston, MA area*

What You Will Do

• Safety Compliance:  
• Follow established safety rules: Adhere to safety protocols and guidelines to ensure a secure work environment. 
• Active participation in the company’s Accident Prevention Program: Engage proactively in safety initiatives to prevent accidents and promote well-being.  
• Field Service: 
  • Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship. 
  • Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assessments on-site according to specified processes. 
  • Document service activities: Maintain accurate records of repair, evaluations, and inspections. 
  • Create, update, or maintain service reports: Prepare detailed reports that include relevant information, such as photos, problem statements, and product identification. Provide clear and concise descriptions of issues encountered during service. 
  • Water Test: Attend testing and document water test results as well as diagnose any issues that may arise, and fix identified problems. 
  • Certifications: Boom lift and over-the-edge certifications will be required, and the company will cover the cost of training and certification. Must be comfortable working at heights above 50 feet when necessary. 
• Scheduling and Preparedness: Manage your schedule to arrive on-site promptly for scheduled work. Ensure you have the necessary tools and materials to perform the tasks efficiently.  
• Professional Interaction with customers and team members: Maintain a professional demeanor when interacting with customers and colleagues. 
• Computer proficiency: Ability to navigate applications such as Office 365 etc. 
• Effective communication: Clearly convey information and collaborate with others to achieve successful outcomes. 
• Respectful behavior: Demonstrate company values by fostering a respectful and inclusive work environment. 
• Exposure to weather: The work is year-round and involves both indoor and outdoor tasks. 
• Lifting: Regular lifting of up to 75 pounds. 
• Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding. 

• Heights above 50 feet – must be comfortable working on Boom lifts, ropes and scaffolding. 
• Travel: Expect frequent travel, up to 50% of the time but typically home for weekends. 
• Overtime: Frequent overtime is required.  

Who You Are

• Valid Driver’s License and clean Department of Motor Vehicle record 
• Proficiency in using hand tools such as drills, saws, levels, and tape measures 
• Knowledge of repair methods for windows, doors, glass and glazing (or a background in window/door installation). 
• Ability to work independently and self-motivated with minimal supervision 
• Effective problem-solving skills 
• Demonstrated customer service skills  
• Clear and concise communication abilities 
• Multitasking capabilities with professionalism 
• Experience using general office equipment  
• Application of special relationships in practical situations 
• Computer proficiency  
• High School Diploma or GED 

Scheduling:  

This position is regularly scheduled for 40 hours per week, Monday through Friday (hours may vary) with occasional Saturdays and frequent overtime.  

Working Conditions:  

• Exposure to weather: The work is year-round and involves both indoor and outdoor tasks. 
• Lifting: Regular lifting of up to 75 pounds. 
• Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding. 
• Heights above 50 feet – must be comfortable working on Boom lifts, ropes and scaffolding. 
• Travel: Expect frequent travel, up to 50% of the time but typically home for weekends. 
• Overtime: Frequent overtime is required.  

How You Stand Out

• Strong customer service skills, excellent communication, and organizational skills.
• Be dependable, self-motivator.
• Ability to problem solve and contribute to building a positive team environment.

#LI-JB1

About JELD-WEN Holding, Inc. 

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program. 

Expected pay for this role is between $21.92 to $36.53 per hour and is based on experience and qualifications. 

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. 

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.