Field Service Technician -Glazier

JELD-WEN is currently seeking a Field Service Technician -Glazier to join our growing team.

The Opportunity

As a Field Service Technician- Glazier, you will be responsible for providing exceptional service to our Dealers, Home Builders, Contractors and their customers.  This role is recognized as a lead technician supporting a specific region and managing large commercial projects. You will also provide customer support during onsite visits (repairing or replacing window and door products). You will report directly to the Field Services Manager.

*Ideal Applicant would reside in the San Francisco or Oakland, CA area*

What You Will Do

• Knowledge of window and door installation and repair practices
• Troubleshoot water leakage in compliance with ASTM 2128
• Conduct air, water, and ‘frost point’ testing (certified)
• Accurately inspect window and door products to find root causes of service issue
• Perform service work on various products
• Provide exceptional customer service to customers
• Clean the service site of all debris and materials after completion of job order
• Operate and maintain company service vehicle in a safe and responsible manner
• Maintain tools in proper working order
• Provide complete reports from service or inspection jobs
• Report and document changes or cancelled appointments
• Operates a handheld communication device (tablet, mobile phone)
• Identify and report reoccurring problems (i.e. product defects, process issues)
• Explain product performance grade rating and condensation

Who You Are

• Must be able to travel 75% with overnights.
• Over-time is a requirement with this position, along with flexible working hours.
• High School diploma, GED or vocational training/certification
• 4-6 years’ field service technician experience (experience in the same or similar industry a plus)
• Valid driver’s license and clean driver’s abstract required
• Holds more than one certification (AAMA Installer, OSHA, Scaffolding, etc.)
• Communication, customer service, or organizational skills
• Carpentry skills (use of tools and measuring devices)
• Always maintain a professional appearance and attitude with internal and external customers
• Ability to operate a service vehicle and interpret information provided on handheld devices
• Ability to operate a tablet and/or mobile phone in daily activities (i.e. reporting, contacting service center or customers, etc.)
• Ability to move about frequently and ascend/descend a proper equipment to service Windows/Doors
• Ability to walk, stand, squat, reach, and twist and lift up to 75 lbs.
• Ability to work flexible hours and independently with minimal supervision or in a team as needed
• Ability train others and lead large projects

How You Stand Out

• Knowledge of window and door installation and repair practices.
• Strong customer service skills, excellent communication, and organizational skills.
• Be dependable, self-motivator.
• Ability to problem solve and contribute to building a positive team environment.

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About JELD-WEN Holding, Inc. 

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program. 

Expected pay for this role is between $21.92 to $36.53 per hour and is based on experience and qualifications. 

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. 

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.