Field Service - Commercial

Date: Mar 8, 2023

Location: NC, US

Company: Jeld-Wen Inc.

JELD-WEN is currently seeking a Field Service - Commercial to join our growing team.



VPI is a leader in commercial vinyl windows in North America and provides industry leading performance in the multi-family housing market.  The service team plays a critical role in VPI’s value proposition and is recognized for having the most technical and responsive service teams in the industry.  High performing products coupled with a strong sales & service teams have fueled our organization’s rapid growth across North America.


Field Service Technician position in the Eastern US market. This position is responsible for working in conjunction with the Warranty Service Coordinator to ensure product complaints are resolved effectively and efficiently while providing exceptional customer service.


Working Conditions

  • Exposure to weather
  • Lifting up to 75 pounds on a regular basis.
  • Heights above 50 feet [Boom lift & over the edge certification will be required].
  • Frequent travel - up to 75%. 



  • These positions are regularly scheduled for 40 hours per week, Monday through Friday (hours vary) with occasional Saturdays and overtime as required.



  • Exceptional Medical, Dental, Vision, Long Term Disability, & Life Insurance
  • 401(k), fully vested after 30 days!
  • Paid Holidays
  • Paid Vacation


Principal Job Duties and Responsibilities

  • Comply with the company’s safety effort by leading by example and abiding by all safety policies.
  • Perform in-field service repairs, evaluations, and inspections, per specified processes.
  • Create Service Reports after each service call, accurately describe work completed and work to be performed.
  • Interact professionally directly with customers at all times
  • Manage schedule to arrive on-site with necessary tools and materials to perform scheduled work
  • Accurately diagnose and report all product faults, failures, and errors.


Required Skills and Experience

  • Strong product knowledge
  • Self-motivated and works efficiently with little supervision
  • Able to effectively solve problems as they arise
  • Demonstrated Customer Service Skills
  • Clear and concise communication skills
  • Ability to perform several tasks concurrently with ease and professionalism
  • Experience using general office equipment
  • The ability to apply special relationships in a practical application
  • Valid Driver’s License and clean Department of Motor Vehicle record
  • High School Diploma or GED
  • 1 year of job-related experience and/or training is preferred



Who We Are

Headquartered in Charlotte, NC, JELD-WEN is a leading global manufacturer of high-performance interior and exterior building products, offering one of the broadest selections of windows, interior and exterior doors, and wall systems. JELD-WEN delivers a differentiated customer experience, providing construction professionals with durable, energy-efficient products and labor-saving services that help them maximize productivity and create beautiful, secure spaces for all to enjoy. The JELD-WEN team is driven by innovation and committed to creating safe, sustainable environments for customers, associates, and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; Swedoor® and DANA® in Europe; and Corinthian®, Stegbar®, and Breezway® in Australia.


In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.


What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.


Expected pay for this role is between $23.80 to $39.66 per hour and is based on experience and qualifications.


JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.


JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.