Customer Care Representative

JELD-WEN is currently seeking a Customer Care Representative to join our growing team.

The position is centered on providing exceptional warranty service to our Dealers, Home Builders, Contractors, and their customers by managing warranty claims that may require repairing or replacing window and door products. You will be part of a dynamic team of individuals committed to providing exceptional service to our customers.
 

The typical duties would include:

• Gather and assess information to make appropriate warranty determinations in a timely manner.
• Process warranty requests according to standard operating procedures.
• Meet a high standard of responsive by communicating all relevant information pertaining to the claim to the homeowner, builder, or dealer as required.
• Work with Field Technicians to determine the best approach for a long-term solution to the claim.
• Order service parts and products required to repair windows and doors.
• Liaise with internal departments such as Sales, Purchasing or Production.
• Follow Company Policies and Standard Operating Procedures.
• Assist Department Manager and team with departmental process improvements.
   

To perform the job successfully, an individual should demonstrate the following competencies:

• Must be an effective communicator, with strong verbal, written and listening skills.  Must speak clearly and persuasively in all situations.
• Must be organized with ability to prioritize daily tasks and urgencies.
• Must be able to focus on the task at hand in a fast-paced and high-volume environment.
• Strong attention to detail.
• Must take ownership of tasks and display and promote a positive attitude.
• Must be a team player and contribute to building a positive team spirit.
• Must have proven problem-solving abilities and be solutions oriented.
• Meets challenges with resourcefulness and get it done attitude.
• Must be reliable with a dependable nature.
• Experience working with windows and doors is an asset.

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Who We Are

Headquartered in Charlotte, NC, JELD-WEN is a leading global manufacturer of high-performance interior and exterior building products, offering one of the broadest selections of windows, interior and exterior doors, and wall systems. JELD-WEN delivers a differentiated customer experience, providing construction professionals with durable, energy-efficient products and labor-saving services that help them maximize productivity and create beautiful, secure spaces for all to enjoy. The JELD-WEN team is driven by innovation and committed to creating safe, sustainable environments for customers, associates, and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; Swedoor® and DANA® in Europe; and Corinthian®, Stegbar®, and Breezway® in Australia.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.