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Customer Care Rep

Date: Sep 23, 2021

Location: Woodbridge, ON, CA, L4H 3G9

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Customer Care Representative 

 

The position is centered on providing exceptional warranty service to our Dealers, Home Builders, Contractors and their customers by managing warranty claims that may require repairing or replacing window and door products. You will be part of a dynamic team of individuals committed to providing exceptional service to our customers. 

The typical duties would include: 

  • Gather and assess information to make appropriate warranty determinations.  

  • Process warranty requests according to standard operating procedures. 

  • Communicate all relevant information pertaining to the claim to the homeowner, builder, or dealer as required. 

  • Work with Field Technicians to determine the best approach for a long-term solution to the claim. 

  • Order service parts and products required to repair windows and doors. 

  • Liaise with internal departments such as Sales, Purchasing or Production. 

  • Follow Company Policies and Standard Operating Procedures. 

  • Assist Department Manager and team with departmental process improvements. 

To perform the job successfully, an individual should demonstrate the following competencies: 

  • Must be an effective communicator, with strong verbal, written and listening skills.  Must speak clearly and persuasively in all situations. 

  • Must be organized with ability to prioritize daily tasks and urgencies.  

  • Must be able to focus on the task at hand in a fast paced environment 

  • Strong attention to detail. 

  • Must take ownership of tasks and display and promote a positive attitude. 

  • Must be a team player and contribute to building a positive team spirit. 

  • Must have proven problem solving abilities and be solutions oriented. 

  • Meets challenges with resourcefulness and get it done attitude. 

  • Must be reliable with a dependable nature.  

 

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services