Continuous Improvement Systems Analyst

JELD-WEN is currently seeking an Continuous Improvement Systems Analyst to join our growing team. 

Location: Hybrid (Remote with up to 25% travel)

JELD-WEN is currently seeking a Continuous Improvement Analyst to grow and support the Continuous Improvement culture and objectives across the North America network. 
 
The Role  
The Continuous Improvement Analyst is responsible for ensuring the seamless operation and delivery of application management services while overseeing the effective release of updates and new features. Supporting the Operations and JCI team advancing processes with systematic improvement. This leader will oversee the day-to-day operations, manage risk, and resolve issues while prioritizing service requests across North America. The role involves maintaining the day to day, supporting the roadmap, and coordinating initiatives across multiple platforms and systems (e.g. TeamGuru, Leading2Lean, LearningPoint) to drive improvement. Additionally, this candidate will partner with vendor relationships, manage User Acceptance Testing (UAT), and collaborate with functional leads and IT.
The ideal candidate will excel in project management, have a strong grasp of application management and release processes, and effectively manage stakeholder expectations.

Principle Duties and Responsibilities 
•    Provide management oversight for the day-to-day application management operations, including risk mitigation and service quality management.
•    Assist in resolving issues in a timely manner and escalate risks and issues to steering committee, acting as liaison between the Application Management team and JCI Leadership Team.
•    Act as the first point of escalation for Application Management operations.
•    Manage the overall application roadmap, release plan, and coordination with TeamGuru, Leading2Lean, LearningPoint.
•    Oversee the prioritization of incidents, service requests, and demand management across network. Provide direction on the prioritization and execution of services.
•    Consult and collaborate with business stakeholders to evaluate, gather, and prioritize customer requirements and work with business partners to translate them into robust solutions.
•    Approve requirements and acceptance criteria as documented by JCI Leadership Team.
•    Work closely with all parties to identify cross functional issues and mitigate their occurrence.
•    Engage in weekly, monthly, and quarterly status updates and governance meetings.
•    Participate in UAT of changes and facilitate sign off on solution design and testing.
•    Predict and report on future service or resource demands. 
•    Work with the JCI Leadership Team to plan and schedule releases.
•    Authorize modifications to the production environment. Validate and confirm updates and refreshes in the production environment.
•    Subject matter expert across various platforms. Manage relationships with product vendors and escalate issues with the vendor as needed.
 
Knowledge, Skills, Abilities  
•    To live by the JELD-WEN Values and lead by the JELD-WEN Leadership Model, to build businesses ethically and safely, to invest in people, to inspire customers through innovations, to deliver on our promises and to improve every day.
•    Support and educate employees to sustain CI culture in network – establish improvement as a way of life.
•    Encourage knowledge-sharing in plant to accelerate improvements and benefits.
•    Demonstrated experience with multi-platform environments (e.g. TeamGuru, Leading2Lean, LearningPoint).
•    Understanding of Continuous Improvement system landscape and how to use and transact in various systems.
•    Ability to understand a problem and recommend logical solutions to address that problem.
•    Experience in coordinating with cross-functional teams and participating in User Acceptance Testing (UAT) for solution validation.
•    Excellent project management skills.
•    Proven communication and coordination skills with Regional teams, developing and maintaining vendor and business partner relationships.
•    Ability to work effectively in a multi system environment.
•    Advanced Excel Skills required (data downloading, efficient manipulation and analysis)
•    Superior problem-solving abilities – thinking outside of the box for appropriate solutions.
•    Team player - Needs to work cross functionally to drive improvements and deliver results
•    Hands on, detail oriented with the ability to think outside the box
 Education and Experience 
•    Bachelor’s degree in information technology, computer science, industrial & systems engineering or a related field. 
•    Experience in Lean and Six Sigma tools is highly preferred.
•    2-4 years of experience in Continuous Improvement / Lean in manufacturing industry
•    2-4 years of experience in Application Management, Release Management, and/or Business Analyst roles
 

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.