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eCommerce Operations Manager

Date: Aug 25, 2021

Location: Charlotte, NC, US, 28273 NC, US

Company: Jeld-Wen Inc.

The Jeld Wen Ecommerce team is on the forefront of making shopping Doors & Windows online easy. We’re positioned to be the go-to brand for all customers shopping Doors & Windows online, across a vast array of unique and complex retail ecosystems. We’re reimaging how customers shop for our product categories, from inspiration to product delivery.


The Senior Ecommerce Operations manager will be responsible for designing and leading the execution of a cohesive end-to-end supply-chain solution to meet the evolving needs of our Ecommerce customers. By developing custom supply-chain solutions for JELD-WENS’s Omni-channel and pure-play Ecommerce partners, this team leader will be at the forefront of JELD-WEN’s digital strategy.

What You’ll Do

  • Develop and manage an integrated, comprehensive and scalable supply chain solution by leveraging the advantages of JELD-WEN’s network and assets
  • Thoughtfully optimize the Ecommerce supply-chain across speed, reliability and cost
  • Spearhead new pilots/initiatives with senior leaders and our regional facilities; rapid deployment and testing of solutions to quickly and accurately find the right solution’s
  • Design and execute a nationwide strategy for Ecomm fulfillment across different channel (Omni-channel, Pure-play Ecomm, etc.) and fulfillment (direct to consumer, ship to store, etc) types
  • Create the end-to-end vision for JELD-WEN’s total Ecommerce fulfillment model and execute on that vision through internal or outsourced methods
  • Build, develop and scale a highly capable groups of leaders, driving JELD-WEN to be the nation-wide leader for Door & Windows online
  • Proven ability to influence a varied set of stakeholders to achieve your goals


What You’ll Need

  • 10+ years of ecommerce supply-chain or high-volume dropship operations experience
  • Advanced analytical and quantitative skills, comfortable using a variety of databases/analytical tools, and a proven track record of pulling insights from the data and driving action for measurable results
  • Practical knowledge of common integration methods (EDI/API) and how order/inventory data flows through these
  • Build, lead and coach a industry leading team to accelerate JELD-WEN's Ecommerce goals
  • Strong project management skills: ability to break down tasks, create roadmaps and execute
  • Ability to work cross-functionally across teams and influence stakeholders, internally and externally
  • Ability to capture, analyze and leverage data quickly to drive decisions
  • Ability to balance long-term thinking with a bias for action



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.


Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte