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Talent Acquisition Operations Manager

Date: Jun 15, 2021

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.




The Talent Acquisition Operations Manager is responsible to manage the operational framework for the Global Talent Acquisition function. This role supports processes, tools & resources to improve service delivery & support, create efficiencies and standardization, and ensure data accuracy & reporting. The Talent Acquisition Operations Manager drives consistency within NA and across the Regions globally, and ensures a data driven approach to Talent Acquisition (TA). Critical to success is providing daily support & partnership to the TA & HR Teams, capturing feedback & developing insights to facilitate growth & development for ongoing success.


As a valued member of the Talent Acquisition team, the Talent Acquisition Operations Manager works closely with the NA Talent Acquisition Team to support day to day recruiting delivery, as well as coordinates strategic and tactical delivery of several global initiatives.  Serving as the SME for TA Operations, extensive experience in creative sourcing strategies, strong knowledge and utilization of Applicant Tracking Systems, reporting & data analytics and knowledge of full lifecycle recruiting best practices is essential.


This position is located in Charlotte, NC and reports to the Global Director of Talent Acquisition.


Principle Duties and Responsibilities


  • Optimize recruiting processes including applicant tracking system with continuous improvement mindset and global lens
  • Drive process & policy documentation & communication for recruiting systems and tools recruiters and hiring teams
  • Develop & support TA Team New Hire processes & Team training globally
  • Drive & coordinate collaboration between the Regional TA Leads globally, addressing regional differences & business needs while maintaining global strategy
  • Manage multiple simultaneous projects requiring frequent communication, organization, time management and problem-solving skills
  • Facilitate ongoing auditing of workflows and reporting methodologies for reliable reporting
  • Identify operational improvement opportunities and coordinate stakeholder participation & progress
  • Produce, validate, analyze and distribute global recruiting metrics & reporting to help inform business decisions
  • Manage job requisition approval & assignment process to balance workloads
  • Provide support to Talent Acquisition Partners to effectively advertise & promote job requisitions across various job advertising & social channels
  • Coordinate & manage performance of staffing related Vendors
  • Partner with the marketing teams to develop and amplify our Employee Value Proposition (EVP) messaging to grow our employer brand awareness


Knowledge, Skills, Abilities


  • Extensive knowledge & expertise in overall Talent Acquisition operations including processes, policies, procedures, tools & resources
  • Track record of implementing TA best practices such as vendor management, sourcing, and pipelining, & improving Candidate & Hiring Manager experience
  • Demonstrated experience utilizing Applicant Tracking systems & sourcing tools (SAP Success Factors preferred but not required)
  • Adept at refining, implementing & driving standardized processes & policies with a continuous improvement mindset
  • Experience working with HRIS teams and third-party vendors to resolve systemic issues, manage performance, pursue enhancements, and implement configuration changes
  • Ability to build strong relationships and influence others while working in a cross functional environment, including senior leadership
  • Experience providing comprehensive reports, dashboards & metrics including analysis and recommendations
  • Skilled at negotiating and managing comprehensive contracts with vendors/suppliers
  • Ability to work & collaborate in a highly matrixed environment, and engage regional stakeholders
  • Strong attention to detail, ability to develop and maintain highly organized work environment
  • Proven ability to set priorities, drive progress and work independently with little or no supervision
  • Proficient in Microsoft Office Suite, including strong Excel skills


Education and Experience


  • Bachelor's degree required
  • 8 years full lifecycle recruiting experience providing direct support to a business or function, preferably to include some experience in a corporate environment
  • 2 years leadership experience either directly managing a recruiting team, in a TA operations role, or in TA

           program/project management

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte