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Systems Administrator

Date: Nov 20, 2021

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.



JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 21,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings.

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.


We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.


The IT Systems Administrator is a key member of the team responsible for analysis, configuration, and monitoring of critical services to ensure efficient operations of JELD-WEN's server, storage, database and enterprise application environment in a highly available 24x7x365 production system.


Key Responsibilities:

  • Perform necessary updates to firmware, OS, or applications to ensure 24x7x365 availability
  • Check help desk system for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate.
  • Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
  • Perform file system configuration and management; confirm security is set in accordance with company policy and access is restricted based on need.
  • Conduct research on server hardware, software, and protocols in support of procurement and development efforts.
  • Monitor and test system performance and provide performance statistics and reports.
  • Create server scripts as required.
  • Assist with the management of enterprise directory services and supporting server infrastructure. 


Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally move or lift up to 50 pounds.



This position may include 10 percent out of-area and overnight travel expectations.


Education and Experience


  • Bachelor's degree in Information Technology, Engineering, Business Administration or related field.
  • Minimum five years’ experience in a server support environment
  • Minimum three years’ experience in web server support environment including JBoss EAP, MS IIS, MS .NET
  • Understanding of network infrastructure environment (i.e. LAN/WAN)
  • Windows Server 2016/2019, IBM AIX, and SUSE Linux in an enterprise environment
  • Citrix XenApp client and Windows Server Terminal Services
  • Active Directory
  • SAN experience/understanding
  • Database support including MS SQL and Azure SQL as a Service
  • VMware experience/understanding
  • Microsoft Azure experience/understanding
  • Demonstrated ability to manage and resolve conflicts; handle shifting priorities in a flexible manner.
  • Exceptional communication skills: Influence, collaboration and expectation management to work with Global Information Technology and business teams to deliver expected results.


  • Familiarity with M365 including MS Teams, OneDrive, and SharePoint Online
  • Knowledge and experience with Data Warehouse
  • Multi foreign language skills are a plus.


 JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Nearest Major Market: Charlotte