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Sr. ServiceNow Developer

Date: Jan 7, 2022

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.


The ServiceNow Developer is responsible for designing, developing, configuring and supporting JELD-WEN’s ServiceNow environment. The developer will work closely with IT and business stakeholders to identify and document business requirements and will implement solutions to meet the requirements. The position is also responsible for maintaining the ServiceNow hosted environments, performing upgrades, testing, migrations, root cause analysis, and technical support by using good practice web development techniques to configure robust and scalable solutions.  



  • Work with stakeholders and analysts to understand business requirements and recommend solutions.
  • Leverage knowledge and experience of IT Service Management processes to design and deliver an exceptional user experience.
  • Understand and be aware of system dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
  • Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, Web services, tables, menus, client scripts, UI Scripts, ACLs, UI Pages and scripted REST APIs.
  • Organize and manage development efforts, including design, testing, migrations, etc., interfacing with vendors, users, and management, as necessary.
  • Provide configuration and customization including, but not limited to user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices.
  • Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
  • Create and maintain documentation as necessary for comprehensive business process, operational, security audits, business requirements, technical specifications, and system architects.
  • Provide subject matter expertise/thought leadership in the ServiceNow platform and technical mentoring including training and guidance of junior staff and administrators.
  • Build and create integrations between ServiceNow and other third-party applications


  • Bachelor's Degree in Computer Science, Information Systems or related area and five years of relevant experience or equivalent combination of education and experience
  • Development experience on ServiceNow platform required
  • Experience with Web technologies (SOAP, JSON, XML, HTML, JavaScript, AJAX, and Web Services)
  • Experience with integration with other external modules, platforms and third-party products as well as encryption capabilities
  • Experience working with ServiceNow Integration Hub, ITSM, ITBM, CMDB, and GRC applications.
  • Strong knowledge of ServiceNow data schema and underlying tables with ACLs for various modules.
  • Strong understanding of ServiceNow platform and PAAS model with relevance to ServiceNow integration solutions including: SSO, SAML, Web Services, LDAP, JDBC, ODBC, REST, and MID server.
  • Ability to work in a fast-paced agile environment
  • Proven analytical and creative problem-solving abilities.
  • Ability to effectively prioritize and execute.
  • ServiceNow Certified Application Developer
  • ITIL v3/v4 Foundations Certification




JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte