Sr Salesforce Administrator

JELD-WEN is currently seeking a Sr Salesforce Administrator to join our growing team.

THE ROLE

As a valued member of the IT team, the Salesforce Administrator will be responsible for managing the North American instance of Salesforce and making requested changes that come through the business queue. These changes would be everything from testing regular Salesforce updates to custom changes needed to support the ever improving business processes. This person would be expected to provide recommended solutions back to the business with regards to needs that arise. This would include recommendation for improved efficiencies and best practices.

This person will be part of a two person team so it will require team work and good communication with another to coordinate the completion of all projects and updates. They will also be working closely with a third party agency when there is a development need for the platform.

This position will be located in Charlotte North Carolina and reports to the IT Development Lead.

Principle Duties and Responsibilities

• Adhere to the corporate mission statement and the mission statement, policies, procedures, guidelines and standards of Application Delivery.
• Manage a shared service development environment to support global delivery model for Salesforce
• Manage the delivery of the project time on scope, cost, schedule and quality
• Inform management of new opportunities. Involve external contractors when warranted; define, manage and direct their role.
• Assist sales by developing prototype demonstrations, as well as managing and completing system configurations and setting up users
• Provide technical and functional expertise to project team
• Document and implement configuration changes and data-mapping requirements
• Achieve Salesforce product certifications to successfully advise and direct clients on best practices for both business process and platform optimization

Knowledge, Skills, Abilities

• Content knowledge—Experience designing and implementing Salesforce solutions; proven understanding of similar enterprise-level applications
• Analytical techniques—Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• System configuration—Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
• Project management—Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understands core project management concepts, theories, practices, and methods
• Change management and scope control—Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues’ management and change control logs to understand status and identify potential risk situations
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations
• Interpersonal - Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Writes clearly and informatively
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals & values
• Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent
• Dependability - Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Accepts responsibility for own actions. Follows through on commitments
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Reports potentially unsafe conditions; Uses equipment and materials properly

Education and Experience

• Bachelor’s Degree or equivalent experience / education
• Minimum of 3-5 years of experience with Salesforce implementing full project lifecycles
• Certified Sales Force Administrator.
• Certified Sales Force Sales cloud consultant; If not certified implementation level experience and training will be considered.
• This position is not eligible for visa sponsorship

Who We Are

Headquartered in Charlotte, NC, JELD-WEN is a leading global manufacturer of high-performance interior and exterior building products, offering one of the broadest selections of windows, interior and exterior doors, and wall systems. JELD-WEN delivers a differentiated customer experience, providing construction professionals with durable, energy-efficient products and labor-saving services that help them maximize productivity and create beautiful, secure spaces for all to enjoy. The JELD-WEN team is driven by innovation and committed to creating safe, sustainable environments for customers, associates, and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; Swedoor® and DANA® in Europe; and Corinthian®, Stegbar®, and Breezway® in Australia.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

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Expected pay for this role is between $82,900.00 to $138,200.00 per year and is based on experience and qualifications.

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JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.