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Retail Catalog Manager - Doors

Date: Jan 20, 2022

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Position Description:

The Door Data Product Owner is responsible for each of the Retail Product Catalog Revisions. This position will play a key role in understanding each catalog priorities, product additions and deletions, catalog changes and enhancements.  Catalog owner works with the PLMs, Retail Sales manager, Titan Pricing team and the Titan Data team to colloborate on the neccessary changes for each revision.  This role ensures that the catalog deliverables are completed on time and accurately. 

The Catalog Product Owner works directly with the Catalog Team Development Manager and the Catalog Quality Assurance Manager to provide the ticket requests, catalog priorities and ticket priorities.  They assist with this team working together for each catalog deliverables.


Responsibilities & Duties:

  1. Provides to the Catalog Development Lead and Catalog QA managers catalog priorities, information, and timelines.
  2. Attends daily scrum meetings monitoring ticket progress
  3. Performs tracking and reporting of development tickets completed and not completed.
  4. Reviews tickets for assurance of detailed information before providing to developers
  5. Reviews processes for any opportunities for improvements
  6. Provides EDI status and Service Now ticket reports
  7. Communicates weekly to the Sales Team, PLMs, Titan pricing/data and service now teams
  8. Interacts on a weekly basis with each Retail Corporate business communicating catalog progress and deliverables
  9. Reviews catalogs for opportunities for enhancements
  10. Works with Paradigm vendor for ticket resolutions


Qualifying Experience:

  • Associates degree required
  • Minimum of 5 years retail catalog experience 
  • Basic computer knowledge of Word and Excel
  • Titan experience is a plus
  • Communication and Leadership skills
  • ServiceNow a plus


Desired skills/Personal Attributes:

  • Phone communication first, email communication second.
  • Ability to manage multiple catalog revisions at once.
  • Ability to gather necessary information and detail it for catalog development
  • Experience in managing and working with distributed team members.
  • General knowledge and understanding of window and door products and all its attributes
  • Desire for quality and ability to pay attention to detail.
  • Ability to work within multiple team environments.
  • Strong written, verbal and presentation communication skills.
  • Exceptional interpersonal skills and ability to work effectively with people at all levels.
  • Ability to adapt well to changing priorities in a fast paced work environment.



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte