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Regional Patching Administrator

Date: Oct 16, 2021

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.



JELD-WEN (NYSE: JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 21,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings.

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.


We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.



This position, part of the global Cybersecurity and Compliance Team, will work with our North America (NA) IT Teams to ensure that the patching requirements of JELD-WEN’s global Vulnerability Management Program can be balanced with the specific needs and expectations of our NA businesses.

The position will require the successful candidate to collaborate and coordinate with our NA IT and business teams on all matters relating to patch management, to ensure that NA patching priorities are planned, tested, scheduled, effectively communicated, and accurately deployed throughout JELD-WEN’s NA network environment. 

Self-driven and able to work well as part of a team and individually, the successful candidate will be an analytical thinker and a strong planner, who is motivated and enthusiastic about continuously improving cybersecurity, and who enjoys rolling up their sleeves and being ‘hands-on’ to get things done.

Roles & Responsibilities:


  • Manage multiple patching workstreams
  • Collaborate, coordinate, assist and/or perform the following:


    • Planning, prioritizing, testing, scheduling, communicating, and deploying security patches
    • Collaborate with JELD-WEN Cybersecurity Team to ensure alignment between high-risk vulnerabilities and prioritization of patches
    • Maintain an appropriate environment for testing patches prior to full deployment, including selecting pilot users, designing test steps and success criteria
    • Work with businesses to inventory ‘un-patchable’ assets and plan for remediation, upgrade, or mitigation  
    • Continuous improvement of patch management processes e.g. through automation
    • Development and reporting of metrics/KPIs to show the effectiveness of patch management in NA
    • Troubleshooting, support, and roll-back planning for problematic patches
    • Stay up to date with emerging threats and vulnerabilities, and patch releases by JELD-WEN’s IT vendors in order to be able to quickly deploy urgent/emergency patches
    • Patching due diligence for new acquisitions
    • Other patch management initiatives as might reasonably be expected of the position


Skills & Qualifications

  • Bachelor’s Degree or equivalent in Business, Information Technology, or related field and 3 years of relevant experience, or 5 years of relevant experience with evidence of exceptional ability
  • Excellent project management and communication skills
  • Minimum 2 years’ experience supporting, maintaining, and administering (predominantly Microsoft Windows) server environments
  • Experience with Microsoft SCCM/WSUS or related patching products in an enterprise environment, including creating and deploying packages
  • Solid understanding of server and networking fundamentals
  • Thorough understanding of Vulnerability Management, patch management, package distribution and logging processes
  • Adaptable, flexible, and able to communicate across multiple time zones
  • Ability to consistently deliver on personal commitments
  • Relevant certifications would be advantageous


JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Nearest Major Market: Charlotte