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Sr. Manager, Internal Communications

Date: Feb 25, 2021

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Job Description

Manager, Internal Communications

 Reporting to the VP Global Corporate Communications, the Manager of Internal Communications drives cross-enterprise internal communications and serves as content manager.  He or she contributes to the development of internal communications strategy, and directs internal online and digital communications including the intranet and the JW Connect mobile app.



Essential Functions:


  • Leads planning and content development for internal communications channels
  •  Partners with Marketing and external  resources to develop, design, and create layout, graphics, animation, video, and other content for digital media
  • Leads content gathering and writing to optimize content performance and employee engagement
  • Technically operates content management system
  • Ensures content is structured and tagged properly for any relevant back end systems including the Content Management System (CMS)
  • Directs and assists content contributors with producing content
  • Directs and assists page owners with maintaining content, following governance model
  • Serves as a resource with respect to writing, style, and content structure. Review submitted content for accuracy
  • Accountable for the management and delivery of CMS and ensuring governance is maintained
  • Responsible for embedding and maintaining the internal brand and style guide
  • Establishes metrics for each channel, measures user experience and makes recommendations for improvement
  • Stays current with latest trends in internal communication channels and digital media, and makes recommendations for further development
  • Develops and leads content audits to ensure content is maintained as site becomes recognized as a trusted source of information
  • Assists with requirements gathering for content or website enhancements (document and troubleshoot issues, make recommendations on how to resolve)
  • Educates and engages business stakeholders, project managers, and other internal colleagues for widespread understanding of content strategy
  • Perform other duties as requested or assigned





  • Minimum 5-7 years' experience in communications.  Preferably inclusive of experience in website multimedia development or in digital sector working with content creation.  
  • Experience in digital/intranet content development and editing
  • Knowledge and understanding of content management systems; working knowledge of HTML code
  • Good working knowledge and understanding of HTML, CSS, and Javascript functionality
  • Strong problem-solving and decision-making ability
  • Ability to build relationships and work in a cross-functional team environment across the enterprise
  • Strong communication skills, both written (email and formal documents) and verbal (meetings and presentations)
  • Ability to work autonomously and prioritize projects for results
  • Able to look around corners and anticipate future needs
  • Strong attention to detail and outstanding written and verbal communication skills
  • Proven track record producing quality content for audiences
  • Ability to plan and meet deadlines

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.


An Affirmative Action Equal Opportunity Employer * Drug-Free Working Environment




JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte