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Human Resources Generalist

Date: Jul 25, 2022

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.




The HR Generalist will be primarily responsible for providing human resources support and services to the North America Customer Experience, Marketing and Sales teams throughout the United States. In addition, the HR Generalist will assist the Senior HR Manager with the day-to-day HR functions for the US region supporting remote Professional employees in various states.  The individual will assist with HR Corporate Functions and will be motivated to expand within an HR capacity as a business partner. Responsible for day-to-day activities in areas of HR and Operations including but not limited to employee relations, compliance, and benefit administration. This individual will proactively deal with internal HR & organizational tasks and issues as they arise.

Location: Charlotte, NC or California (West Coast time zone) preferred


Principle Duties and Responsibilities


  • Assists department in carrying out various human resources programs and procedures for all company employees (i.e., general human resource, benefit questions, FMLA, ADA, Workers’ Comp, and occasionally, Unemployment) 
  • Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale 
  • Administers various human resources plans and procedures for all company personnel; participates in development and implementation of personnel policies and procedures; evaluates, develops, recommends, and implements updates to Employee Handbook and organizational/ departmental policies and procedures 
  • Attends and participates in employee relations meetings with personnel at all levels of the organization to include performance management, discipline and discharge, compliance, and documentation 
  • Performs employee-related investigations of complaints related to policy administration. 
  • Maintains employee records and HRIS assuring accuracy, compliance, and confidentiality to include, verification of Eligibility to Work (I-9), required documents, signatures, and employee data to include employment change notices and termination letters 
  • Assists as needed in the on-boarding process by coordinating with Talent Acquisition, preparing offer letters, employment background screening, drug testing, new hire orientation and communication with relevant departments (Training, IT, etc.), managers, and personnel 
  • Assists as needed in interpreting background check results in compliance with company policies related to the eligibility of candidates for hire 
  • Assists as needed in communicating procedures and administration of various employee benefit programs, such as group insurance, life, medical and dental, disability,) and other employee welfare benefit plans 
  • Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. 
  • Monitors Human Resources general email daily and responds to or distributes inquiries and requests to appropriate HR personnel. Escalates issues to Management when necessary. Responds to inquiries related to income/employment verification or other benefit related questions on an ongoing basis 
  • Performs off-boarding process by coordinating COBRA and termination of benefits with benefits manager, deactivation of Network, email and building access, and other related personnel file documentation 
  • Manages and maintains accurate and updated job descriptions for all employee personnel; analyzes and updates job descriptions for all positions as needed 
  • Assist with Operational Audits, internal and external (e.g. SOC), subpoenas, and EEOC investigations. 
  • Oversees on-site risk and safety programs by counseling managers and employees in safety compliance; conducting ergonomic evaluations of workstations; ensuring safety training in compliance with state and federal laws 
  • Coordinate and plan company events for multiple offices including but not limited to office parties, catering, sporting events, and employee appreciation activities 
  • Performs special projects relating to the Human Resource function as directed by management and oversees management of various projects and related activities as assigned and prescribed by HR management 
  • Some travel may be required
  • Other duties as assigned


Knowledge, Skills, Ability  


  • Provide excellent service and support 
  • Experience handling and resolving a wide range of employee relations issues  
  • Sense of urgency and self-motivation; ability to work independently  
  • Strong written and verbal communication skills.  
  • Strong attention to detail and organizational skills  
  • Ability to multi-task in a fast-paced environment and strong sense of urgency  
  • Ability to conduct group presentations 
  • Ability to ensure leadership are within compliance of labor laws 


Education and Experience 


  • Bachelor’s degree; working towards PHR/SHRM-CP Certification 
  • 4+ years of Human Resources experience, preferably in the capacity of HR representative or generalist 
  • Experience with multiple HR related systems 
  • Fundamental knowledge of employment law and practices, State and Federal laws, and Continuous Improvement  



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte