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Head of North American Communications

Date: Sep 27, 2021

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Head of North American Communications  (Remote optional)

The Head of North American (NA) Communications is a strategic communications leader responsible for creating an integrated internal and external communications strategy for JELD-WEN’s North America business. Reporting to the VP, Human Resources North America and dotted line to the VP, Global Communications, this leader will develop and execute a NA-specific internal communications strategy – in alignment with the global internal communications strategy.  This includes developing and executing executive NA communications, supporting marketing PR plans that drive the business and ensure all NA associates in NA are informed on key business, employee and community initiatives. He/she will work closely with the VP of NA Marketing and VP of Global Corporate Communications to ensure internal and external messaging is consistent, recommending improvements to communication channels and promoting why JELD-WEN is a great company to buy from, work for and invest in to key stakeholders in NA. He/She will surface great stories in NA that help shape JELD-WEN’s brand and reputation. 


This leader will work closely with NA executive leaders on their internal communication needs, ensuring consistent message alignment across the global organization.  He/she will need to be a creative storyteller, drive employee advocacy of the brand and look for innovative ways to amplify key messages. 



Essential Functions: 


  • Delivers an integrated North America communications strategy - in alignment with the global communications strategy - that builds employees’ understanding of the business and their role in future growth, while maintaining a strong connection to the JELD-WEN culture and values 

  • Works with global communications team to implement internal communications guidelines, governance models and creates a unified voice across NA employee communications 

  • Partners with the global and regional communication teams to share best practices and ensures a consistent narrative both internally and externally 

  • Partners closely with NA senior executives and cross-functional stakeholders, acting as a trusted strategic communication advisor, and proactively supports their communication needs 

  • Directs and prioritizes internal communications content creation and maintains a cadence of messaging for various NA channels – from videos to face-to-face to written, etc. 

  • Supports crisis communications in NA, as needed 

  • Executes or oversees the execution of internal communications for NA on various channels and internal events including but not limited to, the intranet, internal social media platform, town halls, manager toolkits and internal conferences 

  • Works with Marketing and agencies to support PR campaigns on product launches or other marketing initiatives as needed 

  • Supports global internal communications on financial milestones, including potential M&A activity 

  • Partners closely with corporate public relations and marketing to amplify any content externally 

  • Works with HR and global communications to support employee value proposition strategy and brand efforts  

  • Drives measurable, data-driven results while creating and implementing unique, creative and highly impactful initiatives focused on key audiences 

  • Stays current with latest trends in communication channels and digital media, and makes recommendations for further development 

  • Perform other duties as requested or assigned 






  • Minimum 10-15 years’ experience in a communications role that spans both internal and external communications 

  • Bachelor’s degree in communications, marketing, journalism or similar 

  • Preferred 3 years of experience in a manager-level corporate communications setting, including management of outside agencies or contractors 

  • Proven track record of managing executive communications, developing and executing internal communications strategies and plans 

  • Must be a strategic communicator with strong business acumen that can also deliver high quality work product while working in a matrixed organization 

  • Excellent communication skills, both written (email and formal documents) and verbal (meetings and presentations) 

  • Innovative storytelling capabilities and fluency in multiple content types – editorial, social, digital, etc. 

  • Experience in PR/publicity of product launches or other marketing communications 

  • Knowledge and understanding of content management systems 

  • Ability to build relationships and work in a cross-functional team environment across the enterprise 

  • Excellent project management skills, problem-solving and decision-making ability; keeps the team organized and prioritizes projects for results 

  • Able to look around corners and anticipate future needs 

  • Proven track record producing quality content for audiences  


This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned. 


An Affirmative Action Equal Opportunity Employer * Drug-Free Working Environment 

About us 

JELD-WEN — one of the world’s largest manufacturers of doors and windows — operates in 25 countries with 116 manufacturing facilities located primarily in North America, Europe and Australia. Headquartered in Charlotte, North Carolina, the company designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings. JELD-WEN’s full breadth of products has earned numerous awards and endorsements for dependability, innovation and excellence — providing solutions that deliver exceptional value for builders, architects and homeowners around the world. JELD-WEN is a recognized leader in manufacturing energy-efficient products and has been an ENERGY STAR® Partner since 1998. 

JELD-WEN’s culture is our lifeblood – it is the ongoing expression of our Purpose, Vision and Values, reflected in the behaviors and actions of our associates who genuinely understand and are committed to these principles. At JELD-WEN, we do much more than manufacture windows and doors. Our Purpose is that we bring beauty and security to the spaces that touch our lives. 

For more information about JELD-WEN or to join our team, visit #LI-TG1

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte