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HR Technology Manager

Date: Nov 20, 2021

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

JELD-WEN is looking for an experienced HR Technology Manager who will lead the team responsible for the day-to-day system configuration, maintenance, and enhancements, including change control, testing, training, and technical support of various HR Technology solutions, most notably SuccessFactors.  This will be a vital role in continued development of our Global multi-module HR Technology support model. This role is responsible for understanding system integration points and downstream effects.



  • Grow and develop a diverse and high-performing team
  • Lead HRIS team responsibilities including system support, enhancements, global processes and data modeling
  • Be the hands-on SuccessFactors expert across modules seeking ways to improve and optimize our use of the platform
  • Optimize and elevate quality, efficiency, performance and scalability of HR systems, processes and teams globally to further automate the employee journey
  • Responsible for understanding system integration points and downstream effects
  • Drives root cause analysis, providing guidance, and making decisions on courses of action. 
  • Evaluate and recommend new tools and technologies to enhance employee experience and processes, as well as to improve the capabilities, fill the gaps of existing systems
  • Deliver self-service experience to employees and managers; monitor system adoption and user feedback; develop processes, tools, support materials, and training to further support and drive a great user experience
  • Lead departmental resources, staffing, mentoring, enhancing, and maintaining a best-in-class application team
  • Manage the performance of the HR Management System, change control process, and associated processes
  • Make decisions using benefit and risk assessments for system enhancements, changes, and implementation
  • Drive enhancements in HR systems that support efficiencies in HR and business processes
  • Responsible for proper controls and auditing for compliance, including SOX requirements, system security and global data privacy



  • Minimum 8+ years experience working on HRIS and HR technology systems across the employee life cycle, including recruiting, talent management, compensation, etc.
  • Minimum 2+ years experience managing a team
  • Solid understanding of HR, and how the HR systems are impacted by Payroll, Finance and business processes
  • Proven ability to translate business needs and requirements to actionable information usable in system configuration
  • Experience working with HR reporting through HRIS systems or other reporting tools such as Power BI, QlikView or Tableau
  • Ability to build strong relationships with a wide cross-section of business leaders/functions
  • Ability to juggle multiple projects and initiatives simultaneously
  • Ability to work independently in a diverse, fast paced environment and effectively collaborate across teams internally and externally
  • Detail-oriented and organized with excellent analytic and problem-solving abilities
  • Exceptional verbal and written communication skills and ability to engage and influence effectively at all levels of the organization
  • Proactive approach to process improvement and automation
  • Strong project management skills



  • History of successful implementations and maintenance of HR Technology, preferably SAP Success Factors Suite
  • HR, Payroll or Project Management certifications.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte