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Director of Global Learning

Date: Sep 9, 2021

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.


We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.


JELD-WEN is seeking a Director of Global Learning based at the Charlotte, NC headquarters and reporting to the VP of Global Talent Management.  The Director will be responsible for designing a global learning framework, related programs, and evaluation strategy for professional and production training activities to ensure employees have the skills they need to meet the evolving business demand. The role will partner closely with business leaders, HR and talent development  to build out robust platforms and programs to drive internal employee development with focus on:

  • identifying employee learning and development needs
  • defining desirable learning outcomes
  • creating and managing learning curriculums
  • providing input for selecting, designing, developing and delivering learning modules
  • overseeing the success of learning initiatives or programs

Key responsibilities include but not limited to:

  • Serve as the SME for best in class learning tools and platforms that work seamlessly in global manufacturing and professional environments. Maintain knowledge of emerging trends in needs analysis, training design, innovative training techniques and evaluation processes.
  • Oversee the management of the Learning Management System (LMS) serving as the Global Business Process owner for learning, partnering with HRIS to manage the ongoing budget and sustainment/optimization activities.
  • Lead the team responsible for the learning ecosystem including the LMS platform, training catalog, 3rd party learning vendors, internal content providers, reporting requirements, and training for the system.
  • Manage the ongoing relationship with LMS vendor.
  • In partnership with regional talent development and human resources teams, conduct a training needs analysis for regions and departments to determine holistic learning needs.
  • Develop and utilize a systematic approach to learning using people, processes, and training technology to design, develop and deploy value-added training solutions based on problem solving analysis.
  • Partner with the communication and engagement teams to launch and manage ongoing communication strategies and campaigns promoting internal employee development offerings.
  • Partner with Legal/Compliance to manage Compliance Training, with EHS for Safety training and others where applicable.
  • Source training through external vendors when needed and manage external vendor relationships.
  • Define the eLearning and blended learning approaches needed for training solutions.
  • Define measures to assess, monitor, and report on the effectiveness and impact of training as well as opportunities for improvement and refinement based on those metrics.
  • Implement global programs in a timely manner and work with regional teams to localize and translate regional content when necessary.
  • Facilitate training as needed.
  • Manage a team of trainers and instructional designers both directly and indirectly.
  • Participates in other global and regional projects as required

Qualified candidates will have:

  • BS, BA degree in Human Resources, Training, Education, Instructional Design or related field.
  • 10+ years direct experience in training and development
  • Expert knowledge of learning management system implementation and administration as well as course authoring tools
  • Experience in designing blended learning solutions
  • Experience with deploying creative learning solutions to manufacturing and/or related remote workforce
  • Demonstrated in previous work experiences the ability to work independently and to communicate with multiple internal and external customers
  • Proficient in the use of MS Office software (Windows, Outlook, Word, PowerPoint, and Excel)
  • Excellent written, verbal communications skills as well as demonstrated ability in a classroom setting
  • Familiar with a variety of concepts, practices and procedures related to the field of training and development and adult learning

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.


Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte