Director, NA Quality

JELD-WEN is currently seeking an Director, NA Quality to join our growing team. 

THE ROLE 

Reporting to the Senior Vice President (SVP), Operations North America, this position will lead the Quality organization for the Windows, Doors, and Fiber businesses across North America (NA). The specific areas of leadership responsibility include developing, managing and maintaining a wholistic quality management system (QMS) designed to ensure quality of processes, procedures and products across our North American manufacturing sites. This role is located at our global headquarters in Charlotte, NC.

Together with your team, you will be accountable for establishing and executing a quality assurance program that will deliver best in class overall customer satisfaction, reduce overall cost of quality, and achieve world class quality performance.  As a strong and versatile business strategist, the Director of Quality will oversee the entire quality management system across product design, development, manufacturing, and customer service processes. This role will ensure that all products and services meet the highest quality standards and regulatory requirements.

Principle Duties and Responsibilities

•    Develop, implement, and continuously improve quality systems and processes to ensure product safety, efficacy, and consistency 
•    Build, lead and develop a highly talented Quality team by providing direction and guidance as well as setting clear performance expectations and coaching 
•    Collaborate with cross-functional teams (R&D, Operations, Regulatory Affairs) to drive quality initiatives and product development
•    Monitor and analyze quality metrics, identify areas for improvement, and implement strategies to enhance overall product quality
•    Stay current with industry trends, regulations, and best practices to ensure continuous improvement and compliance
•    Develop and implement a quality strategy that includes KPI’s, dashboards and sustainability practices
•    Leads key A3 and Kaizen quality improvement initiatives
•    Collaborate, promote and develop tight integration with operations, engineering, customer service, human resources, and finance teams to drive cross-functional alignment
•    Establish a culture focused on continuous process improvements using JELD-WEN’s Continuous Improvement model, aimed at achieving predictability and efficient supply chain operations.
•    Lead team members’ professional growth and development to ensure everyone’s competencies are aligned with organizational goals and objectives
•    Manage the budget and operating performance, along with key service, quality and cost metrics

Knowledge, Skills, Abilities 
•    A high energy, process driven, self-starter with a proven ability to lead a team
•    You must be a results and solutions individuals with the ability to make decisions timely without a “perfect” solution
•    You must be detail oriented with an ability to transform the organization and lead change through innovative ideas
•    Ability to exercise leadership and influence across multiple businesses and regions
•    Strengths in problem solving, issue-resolution, attention to detail, and ability to multitask
•    Establish cross functional relationships and partnerships through plant and process knowledge
•    Strong verbal communication skills with demonstrated abilities to engage and influence senior executives
•    Live and promote the 5 JELD-WEN Values 
o    Build Businesses Ethically and Safely 
o    Invest in People 
o    Inspire Customers through Innovation 
o    Deliver on our Promises 
o    Improve Every Day 
•    Strong financial and business acumen

Education and Experience 

•    BS or BA degree from an accredited 4-year college or university in Manufacturing Engineering, Industrial Engineering or another equivalent field
•    10 years’ experience in manufacturing, quality/reliability engineering, quality assurance, quality systems, customer satisfaction and/or continuous improvement.
•    Proven track record in leading significant strategic initiatives in quality across multiple sites and/or divisions
•    Extensive knowledge with Statistical Quality Tools, Six Sigma, and Lean Fundamentals
•    Exceptional analytical, problem solving & root-cause analysis skills. CQM or other applicable quality certifications preferred
•    Proven mentoring and coaching abilities and demonstrated ability to motivate & inspire others. Ability to multi-task & handle tasks with competing priorities effectively
•    Extensive experience with Automotive AIAG quality techniques: PPAP, APQP, Process Maps, FMEA, Control Plans, Process/Product Capability Analysis, Corrective & Preventive Action, Calibration & product quality improvement using tools such as six sigma
•    Capable of leading cross functionally; line leadership or plant manager experience highly preferred
•    Travel requirement 50% minimum in year one, 30% ongoing
JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.