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Director, North America Communications

Date: Aug 6, 2022

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.

OUR COMPANYJELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 

The Head of North America (NA) Communications is a strategic communications leader responsible for creating an integrated internal and external communications strategy for JELD-WEN’s North America business. Reporting to the VP, Global Communications with a dotted line to the SVP and General Manager of North America, this leader will develop and execute an executive communications strategy, support PR plans that drive the business and ensure all NA employees are informed on regional-specific initiatives. This leader will work closely with the North America leadership team and the Global Corporate Communications team to develop and highlight stories that the company can promote globally internally and externally.   


This leader will work with NA executive leaders on their internal communication needs, ensuring consistent message alignment across the global organization. He/she will need to be a creative storyteller and drive employee advocacy of the brand using both traditional and innovative approaches. This role will require a candidate that can build communications strategies and work cross functionally to deliver quality execution. 


Principal Duties and Responsibilities

  • Delivers an integrated employee communications strategy that builds employees’ understanding of the business and their role in future growth, while maintaining a strong connection to the JELD-WEN culture and values 
  • Creates internal communications guidelines, governance models and creates a unified voice across North America employee communications 
  • Manages and executes communications strategy for SVP and General Manager of NA, both internally and via social media/thought leadership 
  • Partners with the global and regional communication teams to drive a consistent narrative both internally and externally 
  • Partners closely with senior executives and cross-functional stakeholders, acting as a trusted strategic communication advisor, and proactively supports their communication needs 
  • Directs and prioritizes internal communications content creation and maintains a cadence of messaging from various channels – from videos to face-to-face to written, etc. 
  • Owns, leads, and drives improvement across communication tools and internal events including but not limited to, the company’s intranet, internal social media platform, town halls, manager toolkits and the annual global leadership conference 
  • Leads and grows the internal communications team, continuing to scale its impact across the company while supporting everyone’s growth and development 
  • Supports internal communications on financial milestones or productivity initiatives that impact North America 
  • Partners closely with corporate public relations and marketing to amplify any content externally 
  • Works with HR to support employee value proposition strategy and brand efforts  
  • Drives measurable, data-driven results while creating and implementing unique, creative, and highly impactful initiatives focused on internal audiences 
  • Stays current with latest trends in internal communication channels and digital media, and makes recommendations for further development 
  • Perform other duties as requested or assigned 


Desired Education and Experience

  • Bachelor’s degree
  • Minimum 10+ years’ experience in progressive responsibility in internal or employee communications 
  • At least 3 years of people management experience, including management of outside agencies or contractors 
  • Excellent communication skills, both written (email and formal documents) and verbal (meetings and presentations) 
  • Strategic thinker with strong business acumen; experience in executive communications. 
  • Innovative storytelling capabilities and fluency in multiple content types – editorial, social, digital, etc. 


Key Competencies

  • Proven track record for developing and engaging high-performing teams 
  • Knowledge and understanding of content management systems 
  • Ability to build relationships and work in a cross-functional team environment across the enterprise 
  • Excellent project management skills, problem-solving and decision-making ability; keeps the team organized and prioritizes projects for results 
  • Able to look around corners and anticipate future needs 
  • Proven track record producing quality content for audiences  


Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.


We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.


JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.


Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte