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Contract Manager

Date: Jun 16, 2021

Location: Charlotte, NC, US, 28273

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.


We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.


Role Summary & Purpose

The JELD-WEN North American Legal team provides a wide range of legal services in areas of commercial and corporate law, procurement, sales, dispute resolution, commercial leasing, company secretarial, intellectual property support, compliance, training, and employment. Reporting to the Senior Corporate Counsel – Contracts, this role will support the effective delivery of strategic services to the JELD-WEN North American business units to help the business achieve its goals. Team collaboration with other JELD-WEN business units and the broader global JELD-WEN Legal team will be required from time to time.

The Contracts Manager – North America will manage the North America Region’s Contract Process, including the intake, negotiation, review, and approval process of contracts of varied complexity and size across our North American operations. Predominately covering sales and procurement contracts, but also occasionally services, this position’s primary purpose is to enhance the capability of our commercial business clients and teams by providing timely advice and contract expertise. This role will manage a central email address and disseminate legal questions and requests to the respective responsible party (attorney, contract manager, etc.), populate and update entries in the department’s matter management system, evaluate/revise/negotiate contracts of varying complexity through execution, and escalate contract-related concerns, as necessary, in addition to all other duties as assigned. The Contracts Manager – North America will also generate and maintain contract analytics using the legal department’s matter management tools.

The ability to develop great relationships internally and externally, while adding value to the business and delivering support services that ensure that contractual KPIs, compliance, and other legislation requirements are met within approved financial parameters will be key for success in this role.  #LI-TG1



  • Contracting cycle time
  • Quality of contracts negotiated
  • Adherence to contracting standards
  • Cost effectiveness


Key Contacts

  • Internal – Sales Teams, Operations Directors, Plant Managers, Procurement Teams, North American Legal Counsel, Global Legal Department
  • External – Customers, Suppliers, Service Providers, Outside Counsel


Critical Performance Objectives

  • Strategy and Culture: Consult, guide, advise and coach internal stakeholders on legal policies, procedures, and practices related to contracts.
  • Performance: Meet contract objectives, timelines, and goals. Drive continuous improvement initiatives in the contract management process.
  • Compliance: Ensure that all contracts, policies, operational licenses, procedures, practices and other documentation meet JELD-WEN’s policy and regulatory requirements.


Key Accountabilities / Responsibilities

  • Act as a primary point of contact for contract intake and processing of commercial contracts, providing timely and responsive support to commercial contract negotiations in accordance with corporate and/or business unit guidelines and company policies.
  • Reviewing, advising, and negotiating a wide variety of commercial contracts including but not limited to sales agreements, supply agreements, goods and services agreements, non-disclosure agreements.
  • To create and manage productive relationships and effectively communicate with JELD-WEN service providers, colleagues, and stakeholders in order to energize and influence others deliver excellent results
  • To liaise directly with third-party legal representatives to facilitate the contracts process
  • Identify and provide direction on business terms that impact the assumption and/or mitigation of contractual, performance, or other risks.
  • Establishing and actively, through training or other direct communications, promoting the Company’s contracts policies to minimize the Company’s legal exposure.
  • Update policies and guides and provide training to business clients.
  • To report on the status of contracts and plans, including coordination of regular service provider reviews to evaluate performance KPIs and other metrics
  • Providing legal support on projects and other company initiatives as determined by the North American legal team and business unit needs.


To live by JELD-WEN’s Values.

  • To ensure adherence to JELD-WEN’s health and safety standards, to protect the wellbeing of colleagues.
  • To drive a “One JELD-WEN” mindset in the business with consistent processes, systems and behaviors


Behavioral Competencies

  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills.
  • Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Effectively builds formal and informal relationship networks inside and outside of the Company. 
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions; works well in group problem-solving situations.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; can manage and effectively communicate the flow of information.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret contract language.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds Company values.
  • Judgment - Exhibits sound and accurate judgment; supports and explains reasoning; includes appropriate people in decision-making process; makes timely decisions.
  • Planning/Organizing - Prioritizes and plans work activities to meet commitments aligned with organizational goals; uses time efficiently; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; holds themselves and other accountable for meeting commitments.
  • Initiative - Volunteers readily; undertakes self-development activities; looks for and takes advantage of opportunities; asks for and offers help when necessary.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
  • Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events; comfortable working in a matrix Company; rebounds from setbacks and adversity when facing difficult situations; comfortable around senior management.
  • Manages Complexity – Makes sense of complex and high quantity information to effectively solve problems in a fast pace environment. 
  • Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Company and Team Cultural Fit – Demonstrates behaviors aligned with JELD-WEN’s values.



  • Contract management
  • Business acumen
  • Conflict management
  • Customer focus
  • Dealing with ambiguity
  • Decision quality
  • Drive for results
  • Negotiating
  • Organizational agility
  • Problem solving


Experience / Knowledge

  • Minimum – 5 years’ experience working as a Contracts Manager, or similar role, in an in-house legal team or within the building and construction industry, with primary responsibilities being contract negotiation, administration and/or management.
  • Proficient in drafting and editing a wide variety of contracts across various disciplines.
  • Demonstrated negotiation and problem-solving skills, including experience of utilizing alternative solutions to address risks and needs
  • Experience working in a multi-national manufacturing business or similar complex organization and systems in a rapidly changing environment would be an advantage.
  • Systems - Sound knowledge of Microsoft Office Suite. Exposure to matter management software (ASCENT a plus), online collaboration tools, and SAP are all advantages but not essential.
  • Communication – strong communication, negotiation, drafting and presentation skills; confident and influential communicator.
  • Time Management – Ability to manage various deadlines and a strong commitment to delivering to targets in a fast-pace environment.


Education / Qualifications

  • A legal or business-related degree or commensurate experience is essential.
  • A post-graduate qualification or accredited training in Contract Law is desirable.
  • Robust skills in Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Teams.
  • Advanced knowledge of matter management software and expert proficiency in working with database platforms.
  • Superior research skills, including web-based legal research tools.


Language Skills

  • Must be fluent in both written and spoken English (French and/or Spanish a plus).

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Charlotte