Business Operations & Strategy Assistant

JELD-WEN is currently seeking a Business Operations & Strategy Assistant to join our growing team.

Overview

We are seeking a highly capable Business Operations & Strategy Associate to support the EVP, North America. This hybrid role blends business development, operational execution, and strategic chief‑of‑staff responsibilities. The ideal candidate is organized, analytical, proactive, and able to operate with discretion and maturity.

This role provides approximately 20% executive administrative support, while the remaining responsibilities focus on strategic initiatives, operational follow‑through, business analysis, and cross‑functional project execution. The position requires regular travel with the EVP to manufacturing sites, customer locations, and leadership meetings.

Key Responsibilities

Strategic & Operational Support (50%)

• Partner cross functionally to establish, evolve and maintain operating system metrics.
• Track progress against strategic initiatives, ensuring alignment across operations, sales, supply chain, HR, finance, IT and other functions.
• Conduct quantitative and qualitative analysis to drive better decision‑making.
• Support operational rhythms such as staff meetings, town halls and tiered level meetings.
• Synthesize weekly operational and market intelligence—including market landscape updates, sales reports, and cross‑functional summaries—and elevate key insights, risks, and opportunities to executive leadership.

Project & Program Management (30%)

• Lead and coordinate special projects on behalf of the EVP, ensuring timelines, deliverables, and cross‑functional communication are well-managed.
• Capture key actions from EVP’s notes, pictures, etc. during site visits and business meetings, then own the follow‑up, action planning and execution until completion.
• Serve as a first-line responder for things such as customer escalations sent to the EVP – quickly assessing, coordinating cross-functional action and driving timely resolution with clear communication to stakeholders.

Executive Administrative Support (20%)

• Assist with the EVP’s calendar, travel logistics, and meeting preparation.
• Create polished PowerPoint presentations, briefing documents, and executive summaries.
• Draft emails, communications, and reports on behalf of the EVP as needed.
• Maintain confidentiality and demonstrate sound judgment in all interactions.

Skills & Qualifications

Required

• Bachelor’s degree in Business, Operations, Industrial Engineering, Communications, or related field.

• 3-5 years of prior relevant experience in business operations, project management, consulting, sales operations, or similar work or advanced degree. Strong proficiency in Excel (pivot tables, lookups, basic modeling) and PowerPoint (storytelling, executive-quality decks).
• Exceptional written and verbal communication skills.
• Ability to travel regularly (up to 40-50%).
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High level of discretion, emotional intelligence, and professional presence required.
• Demonstrated embodiment of a positive mindset along with sense of urgency and ownership.

Preferred

• Experience in manufacturing, building products, supply chain, or industrial sectors.
• Exposure to business development activities (market research, customer engagement, partnership discussions).
• Prior experience supporting senior executives or acting in a chief‑of‑staff–style role.
• Proficiency in building dashboards and interpreting data to make it easily accessible.

Success Profile

A successful candidate will be:

• Proactive and resourceful, anticipating needs and removing barriers for the EVP.
• Detail‑oriented, yet able to think strategically and see the big picture.
• Comfortable in both plant environments and executive boardrooms.
• Highly reliable, maintaining accountability for follow-through and project completion.
• An excellent communicator with a positive, solutions-focused mindset.

#LI-KC1

About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.