Account Operations Manager

JELD-WEN is currently seeking an Account Operations Manager to join our growing team.

The Opportunity

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

We are currently seeking an experienced Account Operations Manager to assist our Retail Sales Team in providing value-added goods and services to our customers.  This person will work with an experienced retail sales team representing and selling our extensive line of products.

Our company understands that it is only through our valued employees that we can be successful. We are constantly on the lookout for enthusiastic people who want to be part of a great team.

Reporting directly to the Vice-President – Sales, Lowe’s, this position will be responsible for providing sales support (administrative and project-based) and working cross-functionally to drive company and retailer led initiatives.

Preference will be given to candidates that possess the following qualities:

• Self-starter with ability to work collaboratively in a matrix organization
• Business-owner mentality: strong business judgment, problem-solving, and analytical skills
• Strong interpersonal, communication and presentation skills

What You Will Do

• Act as the primary liaison between the retail account team, supply chain, operations and the customer to drive accurate and timely reporting for fill rate and on-time performance, issue resolution and order management.
• Support sales fundamentals – (including but not limited to) driving alignment of retail sales activity and demand planning, leading customer supply chain meetings, and collaborating with inside sales and customer service on order management issue resolution.
• Recommend and implement process improvements, to increase efficiency within the team. Also, enhance our customer relationships by supporting retailer led initiatives.
• Provide a commitment to quality performance through personal example by adopting a customer-based approach to business support.
• Demonstrate a source of business knowledge and problem-solving capabilities (leverage insights, identify risks / opportunities, and recommend action-based solutions) supported by analytics and cross-sector collaboration.

Who You Are

• Minimum of 3-5 years of relevant work experience
• A proven track record of high performance
• Strong knowledge of PC applications (Windows, Word, Excel, PowerPoint) is required
• Positive outgoing attitude
• Excellent work ethic
• Strong verbal and written communication skills
• Ability to travel and some weekends required
• Direct Lowes experience preferred

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.​

Expected pay for this role is between $95,000.00 to $158,300.00 per year and is based on experience and qualifications.​

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.