Account Operations Manager

JELD-WEN is currently seeking an Account Operations Manager to join our growing team. 

The Opportunity

American Building Supply (ABS), a subsidiary of Jeld Wen, and one of the largest wholesale suppliers of Doors, Door Hardware, Windows and Millwork, is currently seeking an experienced Account Operations Manager to assist our Retail Sales Team in providing value-added goods and services to our customers.  This person will work with an experienced retail sales team representing and selling our extensive line of products.

Our company understands that it is only through our valued employees that we can be successful. We are constantly on the lookout for enthusiastic people who want to be part of a great team.

Reporting directly to the Vice-President – Sales, Lowe’s, this position will be responsible for providing sales support (administrative and project-based) and working cross-functionally to drive ABS company and retailer led initiatives.

Preference will be given to candidates that possess the following qualities:

• Self-starter with ability to work collaboratively in a matrix organization
• Business-owner mentality: strong business judgment, problem-solving, and analytical skills
• Strong interpersonal, communication and presentation skills

What You Will Do

• Act as the primary liaison between the retail account team, supply chain, operations and the customer to drive accurate and timely reporting for fill rate and on-time performance, issue resolution and order management.
• Managing Customer-supplied Data, Business Intelligence Data and Excel reporting to support activities (including but not limited to) – Managing POS Data, Daily Sales Reporting, Capacity Planning Reports and SG&A tracking.
• Support sales fundamentals – (including but not limited to) development of sales presentation materials, forecasting, attending shows and meetings, and tracking sales performance through Business Intelligence and Excel reporting.
• Recommend and implement process improvements, to increase efficiency within the team. Also, enhance our customer relationships by supporting retailer led initiatives.
• Provide a commitment to quality performance through personal example by adopting a customer-based approach to business support.
• Demonstrate a source of business knowledge and problem-solving capabilities (leverage insights, identify risks / opportunities, and recommend action-based solutions) supported by analytics and cross-sector collaboration.
• Provide sales administrative support: includes ordering / tracking samples, supporting customer pricing requests, and preparing product cross-reference sheets.

Who You Are

• Minimum of 3-5 years of relevant work experience
• A proven track record of high performance
• Strong knowledge of PC applications (Windows, Word, Excel, PowerPoint) is required
• Positive outgoing attitude
• Excellent work ethic
• Strong verbal and written communication skills
• Ability to travel and some weekends required

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.