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Inside Sls

Date: Nov 20, 2021

Location: Caledonia, MI, US, 49316

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

THE ROLE

 

The Inside Sales Representative II will provide “white glove” service to Karona by  JELD-WENs  Customers, as well as the outside sales group, by having expert knowledge of Karona’s products, services, operations and resources.  Customer focus will be on our Commercial Door and Hardware Distributors thoughtout the United States.

 

Principle Duties and Responsibilities

 

  • Provide quality customer service to Karona’s  Accounts
  • Respond to customer inquiries placed by phone, web/email, mail, fax or social media
  • Understand the needs of the customer and manage their expectations by providing excellent service in answering phones, delivering quotes to customers promptly and efficiently, calling on backorders, lead-times, product offering, special requests and order handling (holds, cancellations, changes, etc.)
  • Act as liaison with outside sales department to handle any account issues
  • Oversee order change requests
  • Interpret warranty conditions
  • Use appropriate data systems to track contacts and inquiries
  • Interface/collaborate with the proper facility/company personnel to bring resolution to customer issues
  • Report to department manager any areas that do not meet service expectations
  • Multi-task in a fast-paced office setting with changing demands and follow multiple work instructions based on different account types

 

  • Knowledge, Skills, Abilities

     

  • Problem Solving – Identify and resolve problems in a timely manner. Gather and analyze information skillfully.
  • Technical Skills –Learn and maintain product knowledge
  • Customer Service – Manage difficult or emotional customer situations. Respond promptly to customer needs. Respond to requests for service and assistance. Meet customer commitments.
  • Interpersonal – Focus on solving conflict, not blaming. Keep emotions under control. Listen to others without interrupting. Accept feedback from others.
  • Oral Communication - Speak clearly and persuasively in positive or negative situations. Listen and get clarification. Respond professionally to questions.
  • Team Work – Balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Contribute to building a positive team spirit.
  • Written Communication – Write clearly and informatively. Edit work for spelling and grammar. Vary writing style to meet needs. Present numerical data effectively.
  • Leadership – Provide work direction and guidance to other team members
  • Ethics - Treat people with respect; work ethically and with integrity; uphold organizational values
  • Organizational Support – Observe and maintain company policies and procedures
  • Adaptability – Change approach or method to best fit the situation
  • Attendance/Punctuality – Is consistently at work and on time

  • Dependability - Follow instructions, respond to management direction
  • Initiative - Ask for and offer help when needed. Assess own strengths and weaknesses; strive to continually build knowledge and skills.
  • Innovation - Meet challenges with resourcefulness; generate suggestions for improving work

  • Judgment - Exhibit sound and accurate judgment
  • Quality - Demonstrate accuracy and thoroughness; monitor own work to ensure customer satisfaction.
  • Quantity - Meet productivity standards; complete work in timely manner.

  • Safety and Security – Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly and appropriately.
  • Strong written and verbal communication skills with the ability to effectively communicate information to customers. Ability to read, write and comprehend instructions, correspondence and memos; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out detailed and sometimes involved written or oral instructions; ability to deal with problems and concerns involving concrete variables in standardized situations from customers.
  • Ability to maintain composure during stressful situations; ability to work independently and in a team; passionate about providing the exceptional customer experience and participate as part of a team to succeed.
  • Intermediate skill in Microsoft Office applications; ability to quickly learn new software; ability to type confidently, navigate and maintain a desktop workspace, electronic filing, searching for information, understanding how to seek and manage incoming electronic communications and process professional and efficient work documents;
  •  

    Education and Experience

     

  • High school diploma or general education degree (GED), College a plus; three plus (3) years’ experience as an Inside Sales Representative, preferably in the Commercial Door and Hardware Industry or related field.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services


Nearest Major Market: Grand Rapids