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Technical Business Administrator

Date: Sep 9, 2021

Location: Bend, OR, US, 97703

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

THE ROLE

 

Responsible for overall administrative functions for the group including accounting, legal case support, customer service, and agency claim investigation and response.

 

Principle Duties and Responsibilities

 

  • Supports administrative areas of Product Integrity group.
  • Provides legal and litigation support, including resolution satisfaction.
  • Investigates and responds to escalated warranty and agency claims.
  • Responsible for internal controls customer service/care, sales and finance.
  • Prepare monthly reports of results, monthly forecast and strategic planning for group.
  • Audits and requests payment of all related invoices.
  • Works closely with the Customer Care, Plant Operations, and Legal departments.
  • Full-time positions as defined by JELD-WEN’s Management Agreement.
  • Travel up to approximately 20% on short notice.

 

 

 

 

 

Knowledge, Skills, Abilities

 

  • Ability to analyze financial information and execute requests.
  • Ability to analyze complex product and building issues and exercise Root Cause Analysis to find resolution.
  • Ability to respond professionally to customers and drive a positive customer experience.
  • Exercise skills to drive product issue resolution cases to positive conclusive outcome.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Order processing systems; Knowledge of our Titan systems.

 

Education and Experience

 

  • Bachelor's degree (B.A., B.S.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.
  • Window and Door product knowledge and experience essential.
  • Installation and field service experience preferred.
  • Fundamental legal knowledge a plus.

 

#LI-SR1

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services